Section 13 & 20.1 · 24/7 Tiered Resolution & SLA Center

Help & Dispute Center

Instant AI assistance for quick answers, paired with guaranteed SLA resolution and automatic goodwill refund routing for any service issue.

Guaranteed Resolution SLA Matrix (Section 13)
Safety Event15 Minutes SLA
Property Damage4 Hours SLA
Quality / Workmanship8 Hours SLA
Billing & Invoices24 Hours SLA

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