Section 12.1 · Platform Trust, Safety & Compliance

Trust at Your Doorstep

A stranger entering your home is an existential trust event. We operate a multi-layer security perimeter covering identity verification, live trip telemetry, masked calling, and 24/7 SOS.

24/7 Live Emergency SOS Dispatch

Active during any visit. One tap alerts Janhal Rapid Ops and your emergency contacts.

The 7 Safety Gates Every Professional Passes

Non-negotiable compliance audited before any partner receives an offer ring.

1. Aadhaar & Police Background Check

Government ID validation and third-party criminal record verification with stored audit numbers.

2. Double 4-Digit OTP Handshake

Work cannot start without the customer sharing the start OTP, and billing only locks on the end OTP.

3. Live 10-Second GPS Telemetry

Real-time location stream while EN_ROUTE so you always know their exact ETA and route.

4. 100% Masked Virtual Calling

Calls route through private virtual PBX proxies. Your personal phone number is never disclosed.

5. Retained & Audited In-App Chat

All messaging occurs inside the secure app container, audited for safety with automated scam detection.

6. Comprehensive Insurance Cover

₹25 Lakh personal accident cover for partners and ₹5 Lakh accidental property damage protection for homes.

Share My Trip & Emergency Contacts

When you start a service or press SOS, these trusted contacts receive instant SMS alerts with live tracking.

Family Emergency+91 98765 43210
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